Refund Policy

Last Updated: July 2, 2021

1. Eligibility for Refund

• Timeframe: Requests must be submitted within 14 calendar days of purchase.
• Usage Requirement: You must demonstrate full installation and thorough testing under normal conditions.
• Valid Reasons: Provide a clear reason (e.g., defects, incompatibility) with supporting evidence (screenshots, logs).
• Exclusions: License renewals, add-ons, or issues due to misuse or third-party conflicts are not eligible.

2. Refund Process

1. Submit Request: Email [email protected] with:
• Order Number
• Detailed explanation of issue
• Attachments (screenshots, error reports)
2. Review Period: We’ll acknowledge receipt within 2 business days and complete review within 5 business days.
3. Processing: If approved, funds are returned via original payment method within 7–10 business days.
4. Denial: We will provide reasons if your request is denied and may offer alternative solutions.

3. Cancellations

You may cancel within 24 hours of placement for a full refund (provided no download/activation). After 24 hours, standard refund terms apply.